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FAQ

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Ice Rink FAQ
Glasgow Green FAQ
St Enoch Square FAQ
Santa's Grotto

Ice Rink FAQ's

The Ice Rink is open selected dates & times from Friday 20 Nov until Sunday 3 Jan, all session times can be found on the website kiosk.

Yes, the ice is real and it is an open-air ice rink, so please wrap up and dress for the weather.

We have ice skates ranging from size 1 to 13. For little feet we have skate clips available too.  Yes, the skate hire is included in your ticket price. You can if you wish brig your own skates, however this will not affect the ticket price.

You can purchase your ticket/s online and this you can do up to 24 hours in advance. Tickets can also be purchased on the day of your visit from the Ice-Skating Box Office situated next to the Ice-rink, subject to availability. You always save when you buy online.

No need to print your order, your booking can be redeemed from your mobile device. Present this at the Ice-Skating Box Office, situated next to the Ice Rink. Please arrive early to allow the team to retrieve your booking and to ready yourself for the ice.

Skating sessions start promptly on the hour and last for approx. 45 minutes. Please arrive in plenty of time to redeem or purchase ticket/s, sign our safety disclosure and ready yourself for the ice.

There are Peak and Off- Peak sessions available. Peak sessions are Friday’s, Saturday’s Sunday’s and all days from 18th December until 3rd January. All other dates are Off-Peak. There is an option to buy adult (16+) and children’s tickets. Full opening dates, times and ticket prices are available on our website kiosk.

All tickets are non-exchangeable and non-refundable. If you are no longer able to come along you can gift your tickets to family or friends and there is no need to change the name on the booking.

No problem, please go to the ice-skating Box Office on the date and time of your booking and the team will retrieve your order. Please arrive early to allow us time to retrieve your booking.

Yes there will be various offers available throughout the event, keep an eye on the website and our socials to keep up to date.

The Ice Rink is assessed every morning and monitored every day and will only operate when it’s safe to do so. If we should have to cancel and close the Ice Rink we will contact everyone who has booked by e-mail, announce on our socials and we will automatically arrange for a refund to be issued.

We do not offer concession tickets for the ice-skating.

We have ASN sessions available on Sun 29 Nov, Sunday 6th December & Sunday 12 December. The session times for each of these dates is 11.00am. During these sessions we operate the ice with a reduced capacity, toned down lighting and sound for a more comfortable enjoyable skate.

Skating aids are available to hire on the day, subject to availability. These cost from £5.00

Yes, the ice rink is fully accessible for wheel chair users.

All under 8’s should be accompanied on the ice by someone over 16 at all times. Under 12’s must have a parent or guardian over the age of 18 present within the skate centre during the skating session.

A small shoulder bag that you can secure under your coat would be okay, however anything else will not be allowed on the ice, purely for safety reasons. There will be a number of secure lockers for hire at the Ice-Rink.

No, only those using the ice need to purchase a ticket. Everyone is welcome to come along to the event (entry is free), spectate, shop and enjoy some of our festive food and drink offering. All subject to capacity.

No, please feel free to bring your own, knee pads, gloves, you can also bring along your own ice skates.

Disclaimer

Disclaimer:

All persons using the ice rink, do so at their own risk. Skaters and spectators are deemed to have knowledge of and assume the inherent risks which include, but not limited to the following injuries. The ice rink is not suitable for women who are pregnant, persons that are light sensitive, persons suffering with heart conditions, brittle bones or severe back/bone injuries.

St Enoch Square FAQ's

Glasgow’s Winter Wonderland at St. Enoch Square opens selected dates and times from Friday 6th  November until Sunday 27 December.

6 November – 20 December                                       21 December – 27 December

Monday – Thursday                                                        Monday – Sunday

12 noon – 9.00pm                                                            10.00am – 10.00pm

Fridays

12 noon – 10.00pm

Saturdays

10.00am – 10.00pm

Sundays

10.00am – 9.00pm

Closed 25 December.  Please note we close at 8.00pm on Christmas E

No, entry is FREE and you only pay when using the attractions and services.

Central Station & Queen Street Station are a short walk from Glasgow’s Winter Wonderland at St. Enoch Square. To find out all transport links you will find the information here

The main entrance is from Argyle Street and is signposted.

Yes, there will be toilets and accessible toilets too.

Yes dogs are permitted on site if on a lead.

Yes, we have an incredible, under cover fully licensed festive bar. With some fabulous music and live entertainment throughout the event. We also have some amazing suppliers who will be selling bespoke festive drink hampers an ideal Christmas gift.

Yes, the site is fully accessible, including the Festive bar. Our solar wheel has an accessible capsule too.

Yes, we have a fabulous selection of artisan festive gift and craft vendors, if you are looking for something a bit different.

Yes, we have a varied selection of venders selling food and drink, something for everyone. Delicious Churros, Dutch pancakes, loaded donuts, plus lots more festive goodies.

Yes, we are so proud to announce, back by popular demand we
have the solar powered giant wheel. In addition, we have lots of family
friendly children’s rides which we will announce shortly.

Glasgow Green FAQ's

Winter Wonderland on the Green is open selected dates and times from Friday 20th November until Sunday 3rd January.

Friday 20 Nov – Sun 20 Dec               Mon 21 Dec – Sun 3rd Jan

Monday’s – Friday’s                                        Monday’s – Sunday’s

3.00pm – 10.00pm                                           12 noon – 10.00pm

Saturday’s & Sunday’s

12 noon – 10.00m

Please note we are closed 25th December and close at 8.00pm on the 24th December. We are open on the 1st of January from 2.00pm until 10.00pm.

There are lots of transport links to find out more, click here for more info

Head for the McLennan Arch, situated next to our giant observation wheel.

No entry is FREE and you only pay when using the attractions and services.

Entry to Glasgow’s Winter Wonderland is totally free and you only pay for the facilities and events you want to experience.

Yes, dogs are permitted on site if on a lead.

Enjoy the views from our giant observation wheel with fully enclosed capsules. Family and children’s rides include festive Candy Cane Bungee Trampolines, Flying Balloon Tower, Carousel and more. We have a variety of thrill attractions too, Venetian Flying Chairs, the Mad Mouse roller coaster… A fabulous open-air ice rink, fully inclusive and suitable for the whole family.

We have a huge selection of food and drink vendors on site, something for everyone, including a festive bar with live entertainment throughout the event, churros, hot chocolates with all the trimmings, humble crumble delicious deserts and lots of other festive goodies.

We have some fabulous artisan vendors including fabulous festive decorations, bespoke gifts and crafts.

Yes, we have toilets and accessible toilets throughout the site, these will be sign posted.

Yes, Santa will be in his Grotto and open selected dates and times until Christmas Eve. All details and ticket prices can be found on the website kiosk.

Santa's Grotto FAQ's

Santa’s Grotto at Glasgow’s Winter Wonderland on the Green will be open selected dates and times from Friday 20th November until Thursday 24th December. All dates and times can be found on the website kiosk.

Santa’s Grotto is situated along side our children’s family area; this will be clearly sign posted on maps throughout the site.

You always save when you buy online, however tickets may be available on the day, subject to availability at a higher ticket cost.

Ticket costs per child is £16.75, plus a transaction and booking fee.

The child ticket includes a meet with Santa, a special gift from Santa and one 6”x9” festive photograph

Each child ticket holder may be accompanied by a maximum of two adults at no additional charge. Adults are defined as anyone aged 16 and over. Please note a maximum of five people may attend together in one group (including children and adults). This is purely for health and safety reasons and for a more comfortable visit.

Yes, we will be operating ASN sessions for every time slot on Thursday 17 December from 4.00pm – 7.30pm. These time slots we will be working to a reduced capacity, softer lighting and toned- down sound.

Yes, Santa’s Grotto is wheel chair accessible.

You are welcome to take your own photograph with Santa. Please note that any photos can only be for personal use and not commercial use. No filming is permitted inside Santa’s Grotto.

You can redeem your online booking and purchase on the day from Santa’s Grotto Box Office. This is situated along- side the grotto.

Your booking for Santa’s Grotto is non-refundable and non-exchangeable, please double check your date and time before booking. If you are no longer able to come along you can gift your booking to family or friends and there is no need to change the name on your booking.

Please be aware that when you are selecting a date and time slot this is an approximate time and we will endeavour to manage the queues to have your visit as near to the hour or half hour time slot you have booked.

Whilst the Grotto is under cover, some of the queue area may not be, so please be prepared for the weather.

Please arrive in plenty of time to redeem your booking and make your way to the Grotto as late comers, we may not be able to accommodate.